877 Frequently Asked Questions

You must be at least 21 years old to register and play on 877. This requirement is firm. Age is verified during the KYC process, and any account found to belong to someone under 21 will be permanently closed, with any balance subject to forfeiture.

No. Each person may hold only one registered account on 877. Creating multiple accounts is a breach of the Terms and Conditions and can result in all linked accounts being suspended with balances forfeited. If you already have an account you can no longer access, contact support rather than creating a new one.

KYC verification requires a valid government-issued Philippine photo ID. Accepted documents include a Philippine passport, national ID (PhilSys), UMID, SSS card, or driver's licence. You may also be asked for proof of address. KYC is required before your first withdrawal is processed.

Contact the 877 support team through live chat or email at [email protected]. The team will verify your identity using your registered details and guide you through the account recovery process. For security, password changes require identity confirmation before anything is updated.

877 supports deposits via Philippine online banking, local bank transfer, and Philippine e-wallets. All deposits are made in Philippine Pesos (PHP). 877 does not accept credit cards or cryptocurrency as payment methods for deposits or wagering.

Most deposits via Philippine online banking and e-wallets reflect in your 877 account within a few minutes. Local bank transfers may take longer depending on your bank's processing times. If a deposit has not appeared after a reasonable wait, contact 877 support with your transaction reference number.

Minimum deposit amounts may vary depending on the selected payment method. For the most accurate and up-to-date deposit minimums, refer to the deposit section within your 877 account or contact 877 support. All amounts are in Philippine Pesos.

Yes. 877 lets you set daily, weekly, or monthly deposit limits from your account settings. Lowering your limit takes effect immediately. Raising it has a short processing delay built in as a safeguard. These tools are part of 877's responsible gaming features and are available to all registered players. See the Responsible Gaming page for more details.

Log in to your 877 account and navigate to the withdrawal section. Select your preferred Philippine bank account or e-wallet, enter the amount in PHP, and submit the request. Withdrawals are processed to the same account type used for your deposit. KYC verification must be completed before your first withdrawal is approved. For more details, visit the Withdrawal page.

Processing times vary based on the withdrawal method chosen. E-wallet withdrawals are generally faster than bank transfers. For specific timelines, check the withdrawal section in your account or contact 877 support. KYC-verified accounts typically experience smoother and faster processing.

Common reasons for a delayed withdrawal include incomplete KYC verification, a mismatch between the withdrawal account and your registered details, pending wagering requirements on a bonus, or a routine security review. Contact 877 support with your withdrawal reference number and the team will check the status for you.

877 generally requires that withdrawals are sent to the same account or payment method used for your deposit. This is a security measure to prevent fraud. If your payment method has changed, contact 877 support to update your details before requesting a withdrawal.

877 offers a full range of online gaming categories popular with Filipino players: slots from leading providers, live casino games with real dealers (baccarat, roulette, blackjack), sports betting, eBingo, and online poker. All games are accessible through a single registered account. Head to the Slots page or the Platform overview to learn more.

Yes. All games on 877 are accessible from mobile browsers, and a dedicated 877 mobile app is also available for a better on-the-go experience. Your account, balance, and game history are synchronised across all your devices. Visit the App page to download the 877 app.

Yes. Live casino tables on 877 — including live baccarat, roulette, and blackjack — are available 24 hours a day, 7 days a week. Games are streamed in real time with live dealers, and tables open continuously so you can jump in whenever you like.

Yes. Your complete game history, bet history, and transaction records are available from within your logged-in 877 account. This includes slot sessions, live casino rounds, and sports bets. The history helps you track your activity and is useful when setting responsible gaming limits.

877 covers a wide range of sports markets popular in the Philippines and internationally. You can bet on PBA and NBA basketball, Philippine boxing, volleyball, esports, and football leagues including the Premier League, UEFA Champions League, and more. Full market details are available on the Sports page.

877 offers a range of bet types across its sports markets, including moneyline (winner), point spreads, totals (over/under), parlays, and live in-play betting on selected events. More details on bet types and how they work are available on the Betting page.

Yes. 877 supports live in-play betting on selected sports events, allowing you to place bets after a match has started. Odds update in real time as the game progresses, giving you more ways to engage with events as they unfold — including PBA games, international football, and other live markets.

Winnings are calculated based on the odds displayed at the time your bet was placed and the outcome of the event. Odds on 877 are displayed in a standard format. Your potential payout is shown before you confirm a bet so you always know what a win would be worth in PHP before committing.

877 uses SSL encryption to protect all data transmitted between your device and the platform. Accounts are verified with OTP on new devices, and KYC verification ensures funds can only be withdrawn by the verified account holder. 877 never asks for your password via email, chat, or phone.

OTP verification is triggered when you log in from a new or unrecognised device. The OTP is sent to your registered Philippine mobile number and confirms it's really you accessing the account. Once verified, 877 recognises that device for future logins.

Yes. The 877 mobile app supports biometric login — fingerprint and face recognition — on compatible Android and iOS devices. Once enabled in the app settings, you can log in without typing your password every time while maintaining the same level of account security.

877 provides deposit limits (daily, weekly, monthly), session time limits, reality check notifications, cooling-off periods (24 hours to 30 days), and self-exclusion options. All tools are available from your account settings or by contacting 877 support. More details are on the Responsible Gaming page.

Contact the 877 support team via live chat and request a self-exclusion. Once active, your account is locked for the duration of the exclusion and cannot be reopened early — not even if you request it. This is by design, to give you a meaningful break. Any verified balance in your account during self-exclusion remains secure and can be withdrawn upon expiry.

877 is built as a secure, fair online gaming platform. However, no gaming outcome — whether slots, live casino, sports betting, or any other category — is ever guaranteed. Every bet carries the possibility of a loss. Gaming on 877 is intended as entertainment. Never play with money you cannot afford to lose, and always set a budget before starting a session.

If you are concerned about your gaming habits, the first step is to activate a cooling-off or self-exclusion through 877 support — available 24/7 via live chat. Talk to someone you trust, and take a break. The Responsible Gaming page has a self-assessment checklist and more detailed guidance to help you evaluate your situation without judgement.